If you need to cancel a service, please do so promptly. Cancellations within 12 hours for infrared sauna services could incur a 50% charge.

Failure to provide notice or providing less than 1 hour's notice for an appointment, or missing an appointment, may lead to a full-price charge. Kaarta Studio retains the right to apply charges for appointments cancelled within 12 hours of the scheduled start time.

All Infrared Sauna sessions are 45 minutes and all Ice Plunge sessions are 15 minutes. If you are late, you can still use the service for your allocated time however you will still need to finish at the same time to allow for the space to be cleaned for the next client.

We will endeavour to provide you with your sauna room of choice but from time to time that room may not be available.

Packages are not transferrable or refundable.

You may be charged the full service fee for a no show.

Please remove any fake tan before entering the sauna.

Gift Vouchers are valid for 3 years from date of purchase. Once recipient has redeemed code for package, the expiry of package becomes valid for 120 days.

No person under 16 is permitted in the studio. Due to strict insurance requirements, Kaarta Studio will not and is unable to allow children under the age of 16 even if accompanied by an adult.